Frequently Asked Questions

DESIGN PHASE

HOW MUCH TIME WILL IT TAKE TO COMPLETE THE DESIGN OF A HOME?

Our team will be proactive in the getting the designs for your home done as soon as possible. It requires the quick response of customer too with the changes and alterations needed. Usually it takes 7-14 days to complete the design phase which includes 3D designs, 2D production drawings, Material and color selection.

WILL THERE BE ANY HIDDEN CHARGES OTHER THAN FROM THE ESTIMATE?

No, there will not be any hidden charges from the estimate. GST will be charged in addition to the estimate.

WILL THERE BE A CHANGE IN THE ESTIMATE AFTER THE DESIGN FINALIZATION?

There won’t be a change in the design until unless the requirement or specification changes

WILL I GET A REFUND IF I CANCEL THE ORDER?

If the customer wants to cancel the order after the booking payment, they will get a refund of 50% of the booking amount. But if the cancellation is happening after the second payment, there will not be any refunds

WHEN WILL THE EXECUTION PERIOD COUNTING STARTS?

Day 1 will be counted once the second payment gets reflected to our account

I NEED MY HOME INTERIORS TO BE DONE WITHIN 20 DAYS. IS IT POSSIBLE?

There is a minimal time required for us to fabricate the cabinets and to install it with proper quality check. So it will be difficult for us to get a full house interiors done in 20 days time. Still you can check with our designer whether there is any possibility.

WHAT KIND OF CIVIL WORKS DO YOU UNDERTAKE?

We understand that in order to bring your home as per your concept we might have to make some modifications in the existing structure of the house. It might be demolition of a wall, changing the flooring, etc…. We are happy to take those civil works too which brings out the better output

WILL YOU BE SHOWING US THE ORIGINAL MATERIAL SAMPLES DURING THE DESIGN PHASE?

Yes, we will be showing you the original material samples which we have displayed in our experience center. But we might not be able to show you the full sheet, it might be a small piece of that material

WHAT IS YOUR WORK TIMINGS? WILL YOU BE WORKING ON SUNDAYS?

Our working hours will be 10am to 7pm on all days. Our design team will be working on Sunday where as execution team will be off on sundays

EXECUTION PHASE

HOW WILL I GET THE UPDATES OF MY PROJECT EXECUTION?

Our execution team will be updating you the status in regular intervals through whatsapp or email

WHO WILL BE SUPERVISING THE WORK EVERYDAY?

Project Manager will be present at site almost all the days. Branch Manager will also be tracking the project on a daily basis and will be inspecting the site on regular intervals.

TO WHOM SHOULD I RAISE AN ISSUE WHILE THE WORK EXECUTION IS GOING ON?

If you find any issues regarding the work after the work agreement approval, you can report in the following hierarchy

1) Project Manager
2) Branch manager

WHEN SHOULD I MAKE THE SITE VISIT WHILE THE EXECUTION IS HAPPENING?

Our execution team will be able to execute the project totally based on the work agreement document. It includes every details. So customer presence is not required for us at the time of execution

CAN I STAY IN MY HOUSE WHILE MY HOME INTERIORS ARE GETTING RENOVATED?

It depends on what category of interior work are we are doing in your home. Your designer can guide you properly in this

POST HANDOVER

WHAT DOCUMENT WILL BE ISSUED AFTER HANDOVER?

Warranty Certificate will be issued after the full payment remittance

WHAT IS THE FUNCTIONAL CHECK?

Once the customer moves in to their brand new home, our team visit your home to check once whether all our products/services are functioning properly

WHAT IS THE FREE SERVICE?

If you find any issues regarding the work after the work agreement approval, you can report in the following hierarchy

1) Project Manager
2) Branch manager

HOW MANY YEARS OF WARRANTY DO YOU PROVIDE?

We provide up to ten years of warranty. Please check details in the Policy page